Top Frequently Asked Questions
We’ve compiled a list of the questions we get asked the most often.
Simply click on one of the links directly below.
Yes and you can feel free to re-apply whenever you feel you need a boost. Repeated use will not harm your skin. In fact it will help retain its “new” position (it’s not really “new” – it’s the position it was in years ago).
No. we are not party to your card information. That is held by PayPal.
Yes. All shipments are trackable. In fact we have a program called Aftership which provides you with email updates each time your shipment is updated by the post. So you will know at all times where you order is. You can also check you tracking number at www.17track.net
(Please check your spam folder if you do not receive the updates to your email.) However while we expedite your order as quickly as possible there are times when your order may be delayed by customs or the fault of your countries internal postal system. Unfortunately there is little we can do about such like occurrences.
You can contact us by email at: firstname.lastname@example.org or email@example.com you may also call us on the numbers listed on our website https://www.erasecosmetics.com/get-in-touch/erase-cosmetics-distributors.html
You simply post your order back to the address above. When you go to the post office take a picture of your receipt and email it to firstname.lastname@example.org so we are aware your order is being returned. Also please be sure to include your details with the return.
Erase’s instant face-lifting serum is a more cost-effective anti-aging strategy than the use of Botox injections. Not only does our anti-aging cream freeze the brows, it tightens and lifts the brows. No needles, no touch ups, no guessing, and you control the results. We’ve had test subjects who’ve experienced 1/2 inch (15 mm) lift of their brows, a far better result than a brow lift because users control the results and save $4-$5,000.00 and all the downtime. However to be fair Botox will last up to 6 months before it starts to break down, so in that sense it is a more permanent result. However on the flip side if Botox is applied incorrectly you are stuck with the results for that period too.
We use PayPal to process our orders and when we refund you we issue the refund through PayPal. PayPal will refund directly to your Credit or Debit card or alternatively directly to your PayPal account if you paid by that method.
Refunds are usually issued within 10 days or your return being received by our office.
If you use it over your entire face every day, you can expect the bottle to last 3 to 4 weeks. However if you use it only on problem areas or save it for special occasions, it will last a very long time. Shelf time is approximately three years. If you have left it unused for a long time give it a good shake to distribute the ingredients. The serum can solidify in very cold conditions or deconstruct in very hot conditions. If this happens just gently bring it to normal temperature around 20 – 25c (68 – 77f), give the bottle a very thorough shaking as the ingredients may have separated.
We started Erase Cosmetics in 2007. During that time we have continued to develop our products to give you a superior quality and effectiveness.
You will begin to feel the effects of your skin tightening almost immediately.
We ship most orders the same day. However if you order on a weekend or a public holiday we will ship on the next available business day. You will be advised by email when your order is shipped.
Yes we offer a 30 day money back guarantee of your purchase. Due to the variance in postal services and delivery times the 30 day period commences from the time you receive the product, not from the date of order. The guarantee is for the purchase price but does not cover shipping. Therefore if your order is $99 plus shipping of $10 we will refund you $99 on return of the product to us. The cost of shipping of your return is your responsibility; we do not cover your cost. Our recommendation is to send a return by the cheapest method of post. We do not send you postal coupons or vouchers for returns. We already subsidise the postage by 60% when we ship to you.
Our return address is:
PO Box 207
We have licensed Distributors in over 20 countries and we sell on the internet to the rest? visit our distributors page for the list of available distributors.
We as a company do not sell our products in stores but some of our distributors sell to major cosmetic stores such as Sa Sa in Asia.
Yes, PayPal have one of the highest security systems in the world. That is why we use them.
No, however, skin has a degree memory, and we’ve all heard of gravity taking its affect. By tightening the skin and “Freezing” your facial skin for a period of time in its more youthful position, it may have a tendency to remain
Yes it is entirely normal. The sensation may feel strange but it is only your skin being returned to a previous position. If it didn’t feel tight it would not be doing its job of lifting your skin and reducing wrinkles.
Erase 3 Minute Instant Facelift Serum is designed to work with clean, dry skin. After it has dried and the desired results are achieved, we recommend a mineral based makeup be applied. However you can apply sunscreen to your skin at least 30 minutes before application of the face serum.
Erase 3 Minute Instant Facelift Serum is an effective wrinkle remover, formulated to penetrate deeply into clean skin. It is imperative that a deep cleanser is used, like makeup remover to ensure that all of the oil, makeup, sunscreen and impurities are removed from your skin surface allowing Erase 3 Minute Instant Facelift Serum to penetrate into your skin. If the skin still contains oils or makeup residue, the product may not perform as effectively as it should.
If you have olive or darker toned skin we recommend you to try the toned version. If you skin is lighter in color we suggest the classic. Toned Facelift has the same effect as the Classic but contains oxide to blend with darker skin tones. There is a slight difference in the time it takes for the effects to register but it is only under a minute.
All of our products are manufactured in the USA. Some we have developed further in our own labs such as the Skin Perfector and the BB Cream but all have the US made 3 Minute Instant Facelift Serum as a base.
Are you still not finding the answer you’re looking for?
Contact us directly and one of our customer service representatives will get back to you as soon as possible.