Shipping
We are located on the East Coast of Australia so there could be a time difference between us. Please make allowances when trying to contact us as it may well be the middle of our night.
If you leave a message with your number, we will call you back during our office hours. Generally, if you are in the United States for example that will be from mid-afternoon.
When possible we will ship your order within 24 hours from Monday to Friday and email you the tracking number. We will also send you regular progress updates.
Orders sent by standard shipping arrive within 8-10 business days from lodgement, Express orders take 3-4 business days. These are guidelines only provided by the postal and courier services and may vary depending on your location..
To track your order, visit https://auspost.com.au/parcels-mail/track.html#/track or http://17track.net or from within the USA use https://tools.usps.com/go/TrackConfirmAction_input. and enter the tracking number we sent you.
Most postal networks link with Australian Post, so by quoting your tracking number you can trace your shipment through your local Post Office.
There are times tracking is not updated by a postal service and your parcel may appear lost. Don’t be concerned, it will show up. Some countries may hold your order in customs and if so and it is really late please contact us and we will track it through our shipper.
Returns
If you dislike our products, we offer a 30-day money-back guarantee commencing the day you receive your order. The cost of your order will be refunded less the cost of the postal content.
To claim your refund, please return your order to:
Erase Cosmetics
PO Box 482
Aspley
Queensland 4034
AUSTRALIA
Email a copy of the postal receipt to [email protected] and we will start your refund.
As we do not cover the postal cost for returns we recommend you use the cheapest postal service.
If you have any questions at all please email us at [email protected]